Our residential home inspector, Ruben Rojo, was punctual to our appointment and very professional. His inspection was thorough, and he gave us an opportunity at the end of the inspection to bring up our own concerns and to go over his list of action items. We had a very positive inspection experience with him!
The general home inspection, sewer scope, and radon reports were delivered in a very timely manner and were downloadable online. The signup, payment, and reports were easy to understand and professional.
The inspection report was easy to read, had good formatting, and the pictures were good quality; however, the report itself was pretty neutrally worded and avoiding taking stances on which items were critical or safety concerns or really need fixed. We have seen other inspection reports that have summary sections for critical items and highlighting in red or orange for which items need prioritized based on the inspectors experience. When I asked about adding this it was indicated that it was not Axium’s practice to do this and that all resolutions are presented equally in the formatting of the report. In our case our report had over 80 items, so this was a little disappointing. The inspector was open to discussing the report after it was issued and we were able to agree on a few changes after the initial report was issued, which was very helpful and appreciated.
The biggest complaint I have is with communication. I was not able to communicate directly with the inspector. I had to call the main line and request call backs. Because the inspector was in and out of other home inspections it ended up taking two days and three call requests before I could get ahold of him. Then another day and a half for the reissued report. I was nervous that I would not get the updated report in time, and the follow up communication process in general was stressful and frustrating.
Overall I would recommend this company for home inspection with the caveat of making sure that you clearly communicate expectations while you can in-person during the inspection because after the report is issued there is no scheduled follow up to go over the report with the inspector.